Returns/Refunds
We will happily refund your product, within 14 days from the date you received your item(s), but MUST be in resellable condition. If 14 days have gone by since you received your item(s) unfortunately we are unable to offer you a refund. If it has been longer than 14 days since the day you received your product you are still eligible for an exchange of product. 

Any order discrepancies or damaged items received must be reported within 5 days of delivery. Please include your order number, a brief description of the issue and a picture of the discrepancy and/or damage. Please send your email to info@vexilbrand.com.

To complete your return, please send an email to info@vexilbrand.com so that a return label can be emailed to you. In the event you have sent the package back yourself, always keep record of the tracking number until we have confirmed your package as received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund has been processed. A credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.

Exchanges
We are happy to do an exchange of product, but the item being exchanged must be unused and in the condition that you received it. If you would like to exchange for another item please send us an email at info@vexilbrand.com.

Missing or Undelivered Orders

We want every order to arrive safely and on time. If your package hasn't arrived as expected, please review the following policy: 

1. Report missing orders: Please report missing, lost or undelivered packages within 60 days of the shipment date. Reports received after 60 days cannot be investigated or refunded, as carrier tracking information and insurance claims are no longer accessible.
2. Tracking Information: All orders include tracking details provided at the time of shipment. Once a package is marked "Delivered" by the carrier, it is considered successfully delivered. If you cannot locate your package, please check with household members or neighbors who may have received it on your behalf. Also, contact your local post office or delivery carrier for assistance.
3. Packages marked as Delivered: If the carrier confirms delivery but you haven't received your order, we recommend: 
   1. Verifying the delivery address entered during checkout
   2. Waiting 24-48 hours, as some carriers mark packages "delivered" before actual arrival.

Late or missing refunds 
If you haven’t received your refund on items that have been returned, please reach out to us (info@vexilbrand.com). 

If we've confirmed that your refund has been issued, you may want to contact your credit card company or bank. There is often some processing time (typically 2-3 business days) before a refund is posted. 

Sale items 
There are no refunds on sale items.