Frequently Asked Questions
When will my order ship?
Orders are typically processed and shipped within 48–72 business hours (Monday–Friday, excluding holidays). During periods of high order volume, processing times may be slightly longer.
Once your order ships, you will automatically receive a shipping confirmation email with tracking information.
My tracking says “Label Created.” Has my order shipped?
Yes — your order has been packed and prepared for shipment. USPS tracking may take a short time to update after the carrier scans the package at pickup.
Do you offer expedited shipping?
Yes! If you need expedited shipping for a trip, event, or time-sensitive order, please contact us before placing your order or immediately afterward. As a small business, we are always happy to do our best to accommodate rush shipping requests whenever possible.
What shipping carriers do you use?
Domestic orders are typically shipped via USPS First-Class Mail. Priority Mail and UPS shipping options may be available upon request.
Do you ship internationally?
Yes, we ship internationally to select countries. International orders are shipped via USPS First-Class International and may take approximately 30–45 days depending on customs and destination country processing times.
Please note:
- Tracking visibility may become limited once a package leaves the United States.
- Customers are responsible for any taxes or duties charged by their destination country.
- Some countries may not be eligible for shipping.
What is your return/exchange policy?
We ask that all return, exchange, or product issue requests be made within 14 days of the delivery date.
If you need assistance with a return or exchange, please contact us at info@vexilbrand.com and we will be happy to help and provide the customer with a prepaid return shipping label.
Do you provide return shipping boxes?
At this time, we do not provide return packaging or boxes. Customers are responsible for securely packaging returned items.
My package says “Delivered,” but I can’t find it.
If tracking shows your package as delivered but you have not received it, we recommend first checking:
- Around your property
- With neighbors or household members
- Your local USPS/Post Office
Once a package has been accepted and scanned by the shipping carrier, delivery is handled by USPS or UPS.
I entered the wrong shipping address. Can it be changed?
Please contact us as soon as possible at info@vexilbrand.com. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.
How can I contact Vexil Brand?
For questions regarding your order, shipping, exchanges, or products, please email us at: