🎁 CHRISTMAS ORDERING

Shopping for Christmas? We recommend placing your order by December 15, 2026, by 12 PM CST for standard shipping to allow time for processing and delivery. Ordering early is always encouraged!

This is a recommended order-by date, not a guaranteed delivery deadline. We cannot guarantee arrival by Christmas, including for orders placed by December 15. Orders placed after this date may arrive after Christmas.

📦 HOLIDAY PROCESSING & CARRIER DELAYS

Due to increased holiday order volume, please allow an additional 1–2 business days beyond our usual 48–72-hour processing window. Processing time is separate from carrier transit time. Our fulfillment center ships Monday through Friday, excluding holiday closures.

Our team works hard to get every order on its way as quickly as possible. Once your package is in the hands of USPS or UPS, delivery timing is outside our control. Holiday volume, weather, and other carrier delays can affect delivery dates.

🚚 TRACKING QUESTIONS

Tracking updates may take time to appear after pickup, and gaps between carrier scans can occur. A delay in tracking updates does not necessarily mean your package is lost.

If your tracking hasn’t updated for more than 5 business days, email info@vexilbrand.com with your order number. We’ll review the available information and follow up with our fulfillment center or carrier as needed.

🏠 SHIPPING ADDRESS ACCURACY

Please double-check your shipping address before completing your purchase. Missing apartment numbers, incorrect ZIP codes, or misspelled street names can cause delays or returned packages.

If you notice an error, email info@vexilbrand.com immediately with your order number and complete, correct address. We’ll do our best to update it before shipment and confirm by email if the change is completed.

Address changes are not guaranteed. Once your order has shipped, we’re unable to change the shipping address.

🎄 HOLIDAY RETURNS & GIFT EXCHANGES

Our standard return policy remains in effect: refund requests must be made within 14 days of delivery. After 14 days, exchanges only. Items must be unworn, unwashed, and have their original tags attached.

Need help with a holiday gift exchange? We’ll be happy to review your options. Holiday gift exchange requests are handled case by case.

To get started, email info@vexilbrand.com with your order number and the name or email address used to place the order. Please contact us before mailing anything back so we can provide return instructions.

⏳ ORDER CANCELLATIONS

Need to cancel an order? Email info@vexilbrand.com as soon as possible with your order number.

We’ll do our best to help, but cancellation is not guaranteed once processing has begun. If your order has already shipped, please contact us for return instructions under our standard return policy.

🕒 HOLIDAY CLOSURES

Our customer care team and fulfillment center will be closed while we spend time with our families:

• Thanksgiving: November 26–27, 2026. Customer care and shipping resume Monday, November 30.

• Christmas: December 24–26, 2026. Customer care and shipping resume Monday, December 28.

• New Year’s Day: January 1, 2027. Customer care and shipping resume Monday, January 4.

Our fulfillment center is also closed on weekends. You’re welcome to shop online anytime! Orders and messages received during closures will be handled when we return. Please allow additional time as we work through orders and inquiries.

💸 DISCOUNT CODES & HOLIDAY SALES

Discount codes cannot be combined with sitewide sales or applied to previous orders. Follow us on social media for the latest promotions and new arrivals!

Thank you for your patience and for supporting Vexil Brand this holiday season. We wish you and your family a wonderful holiday!

INFO@VEXILBRAND.COM | BE BOLD. BE WESTERN.