HOLIDAY HELP CENTER

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🎁 HOLIDAY SHIPPING DEADLINES

To receive your order before Christmas, please place your order by December 15 at 12 PM CST for standard shipping. Orders placed after this time may arrive after the holiday depending on carrier delays.

🚚 DELAYED ORDERS / TRACKING ISSUES

If your tracking hasn’t updated for more than 5 business days, please contact us at info@vexilbrand.com with your order number. We’ll check directly with our fulfillment center and the carrier used so we can  provide you with an update as soon as possible.

🏠 SHIPPING ADDRESS ACCURACY

Please double-check your shipping address at the time of purchase to ensure it’s complete and accurate. Missing apartment numbers, incorrect ZIP codes, or misspelled street names can cause delivery delays or returned packages.

If you notice an error after placing your order, email us immediately at info@vexilbrand.com with your correct address and order number. We will send you a confirmation that the shipping address has been updated via email. Once your order has shipped, we’re unable to make changes, but we’ll do our best to assist you with the carrier.

📦 HIGHER HOLIDAY ORDER VOLUME & CARRIER DELAYS

During the holiday season, both Vexil Brand and our shipping partners experience higher than normal order volumes. Our team works hard to ship every order as quickly as possible, but please note that USPS and UPS often handle a much larger number of packages this time of year.

Because of this, tracking information may not update right away. Carriers sometimes skip intermediate scans to move shipments through the system faster. This can temporarily cause tracking pages to show “Pre-shipment,” “In Transit,” or “Arriving Late” without an updated delivery estimate.

These updates are normal and do not mean your package has been lost. Most shipments continue to move normally and are delivered safely, though sometimes later than expected.

If your tracking hasn’t updated for more than 5 business days, please reach out to us at info@vexilbrand.com with your order number. We’ll be happy to check the latest status and provide support.

🎄 HOLIDAY RETURNS & EXCHANGES

Holiday orders placed between November 1 and December 25 are eligible for return or exchange through January 15, 2026. Items must be unworn, unwashed, and include all original tags. Start your return anytime by emailing us at info@vexilbrand.com with your order number, the name the order was placed under and/or the email address used at the time the order was placed. Once an email correspondence has been established, we will process your return or exchange and email you with a return label. 

⏳ ORDER CANCELLATION BEFORE SHIPPING

If your order hasn’t shipped yet, email info@vexilbrand.com right away with your order number. If your order has already shipped, don’t worry — you can return it once it arrives. Please reach out to us so we can provide you with a return label. 

🕒 CUSTOMER SERVICE HOLIDAY HOURS

Our team is taking a short break to enjoy the holidays!

Holiday Schedule:

- November 27-28: Closed for Thanksgiving
- Dec 23–26: Closed for Christmas
- Dec 27–30: Open 9 AM – 4 PM CST
- Jan 1: Closed for New Years Day

We’ll reply to all messages promptly when we return.

💸 DISCOUNT CODE / SALE QUESTIONS

Discount codes cannot be combined with sitewide sales or applied to previous orders. Follow us on social media for the latest promotions and new arrivals.

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INFO@VEXILBRAND.COM | BE BOLD. BE WESTERN